Privacy Policy

Last updated: July 10, 2026

Introduction

This privacy policy explains how we collect, use, and protect your personal information when you use our website or services. We are committed to ensuring that your privacy is protected and that we comply with applicable data protection laws.

Information We Collect

We may collect the following types of information:

Name and contact information including email address
Property address and service requirements
Information you provide in enquiry forms or correspondence
Technical data including IP address, browser type, and device information
Website usage data through cookies and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and provide requested services
To communicate with you about appointments, quotes, and service updates
To improve our website and service offerings
To comply with legal obligations and enforce our terms
To send you relevant information about our services, with your consent

Legal Basis for Processing

We process your personal data based on:

Your consent when you submit information through our forms
Contractual necessity when providing services you have requested
Legitimate interests in operating and improving our business
Legal obligations to which we are subject

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry data is typically retained for up to three years after last contact.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

Service providers who assist us in operating our business
Professional advisers including lawyers and accountants
Law enforcement or regulatory bodies when legally required

Your Rights

Under data protection law, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request erasure of your data in certain circumstances
Object to processing of your data
Request restriction of processing
Request transfer of your data to another organization
Withdraw consent where processing is based on consent

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at [email protected].